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Frequently Asked Questions
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Need support? Email us at shop@charleene.comAverage answer time: 24h
Do you ship overseas?
Yes! Some items are available to ship outside the United States. Please check each item to confirm its international availability.
What is your return policy?
We strive to bring you the highest quality products to fill your heart with joy. All sales are final.
However... things happen.
If for some reason you are unsatisfied with your order, please email shop@charleene.com. We will figure out how to make it right.
Other questions?
You can contact us through our contact page! We will be happy to assist you.
Need support? Email us at shop@charleene.comAverage answer time: 24h